Refund policy
If the Buyer is not acting in a commercial capacity, they are entitled to a right of cancellation in accordance with the legal provisions. If they exercise their consumer’s right of cancellation, they must cover the costs of returning the goods.
Cancellation Instructions
Right of Cancellation and Cancellation Deadline
The Buyer has the right to cancel this agreement within fourteen days without providing any reasons.
The cancellation period is fourteen days from the day on which the buyer or a third party named by you, but who is not the carrier, has taken possession of the goods.
In order for the Buyer to exercise their right of cancellation, they must make a clear declaration (e.g. by letter or e-mail) to Éléphisse of their decision to revoke this agreement.
To comply with the cancellation deadline, you simply need to notify Éléphisse before the deadline expires that you intend to exercise your right of cancellation.
Cancellation Policy
Should the Buyer cancel this agreement, Éléphisse shall promptly return to the Buyer all payments (including standard shipping costs, but not the additional costs of express shipping) that Éléphisse has received from the Buyer no later than fourteen days after the day Éléphisse received notification of the cancellation of this agreement. For this repayment, Éléphisse will use the same means of payment that the Buyer used in the original transaction, unless a different arrangement has been expressly agreed with the Buyer. Éléphisse may refuse repayment until the goods have been returned or until the Buyer has provided proof that the goods have been sent back.
The Buyer shall send back or deliver the goods to Éléphisse, or to the person authorised by Éléphisse to receive the goods, without delay and in any case no later than fourteen days after the day when the Buyer has notified Éléphisse of the cancellation of this agreement. The deadline is met if the buyer dispatches the goods before expiry of the fourteen-day period.
The Buyer shall bear the costs of returning the goods.
The Buyer shall only be liable for any loss in value of the goods if such loss in value is attributable to a handling of the goods by the Buyer that is unnecessary for the purpose of inspecting the quality, characteristics and functioning of the goods.
The right of cancellation is excluded for purchases made in the commercial sector (delivery by Éléphisse to companies).
If goods are returned for a reason other than a defect, e.g. if the goods are not to the customer’s liking, Éléphisse is entitled to issue a voucher instead of refunding the purchase price.